Understanding Business Service Management (BSM) and Its Benefits

Business Service Management (BSM) is a set of best practices for managing IT services and technology infrastructure within an organization. It involves the integration of business objectives, processes, and technology to deliver high-quality services that meet the needs of the business.

BSM is focused on delivering value to the business through the effective management of IT services and technology. It encompasses a wide range of activities, including service level management, incident management, problem management, change management, and continuity management.

The goal of BSM is to align IT services with the needs of the business, and to ensure that IT services are delivered efficiently and effectively. This involves understanding the business requirements, identifying the IT services that support those requirements, and managing the delivery of those services to meet the needs of the business.

BSM is often associated with ITIL (Information Technology Infrastructure Library), which provides a set of best practices for IT service management. However, BSM is not limited to IT services; it can be applied to any service-oriented organization, regardless of the industry or sector.